Have a complaint?

If you would like to file a complaint, first make sure you’ve completed these steps:

Have you attempted to contact your provider and resolve the complaint?
Have you reviewed our Guide to Making a Complaint?

If you answered yes to the above, Click here to continue

Participating Service Providers

Here is a list of our participating telecommunications service providers (TSPs). You may use this page to visit the websites of our participating providers or you may select a TSP from the list if you would like to make a complaint about a particular provider.

Key Resources

Participating Providers

To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.

View All Participants

Contact Us

To make a complaint, use our Online Complaint Form!

It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.

You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-5pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924

Mail:
P.O. Box 81088
Ottawa, ON
K1P 1B1