CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services.

The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out.

We aim to resolve disputes independently, fairly, efficiently and effectively.

On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints.

We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

• February 2010

  CCTS to Develop Deposits and Disconnections Code…

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• January 2010

  CCTS Launches New Web Site…

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• October 2009

  CCTS issues its second Annual Report, documenting substantial increases…

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• July 2009

  CCTS finalizes a public awareness plan.  Under this plan, CCTS will redesign its website and take other steps to get its message out to Canadians.…

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• December 2008

  CCTS adopts customer service Performance Standards…

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