Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions:

2013

• CCTS Complaint #218770 PDF—57 KB A complaint regarding a credit report made by Rogers on a Rogers customer’s account.

2012

• CCTS Complaint #193623 PDF—53 KB A complaint regarding incorrect charges on a Bell customer’s account.
• CCTS Complaint #179752 PDF—81 KB A complaint regarding incorrect charges on a Rogers customer’s account.
• CCTS Complaint #111131 PDF—73 KB A complaint regarding overcharges on a Bell Canada customer’s account.
• CCTS Complaint #180521 PDF—75 KB A complaint regarding incorrect charges on a Rogers customer’s account.
• CCTS Complaint #151092 PDF—97 KB A complaint regarding a suspension of service by Bell Canada.
• CCTS Complaint #155345 PDF—76 KB A complaint regarding fraudulent long distance calls on a Primus customer’s account.
• CCTS Complaint #174227 PDF—53 KB A complaint regarding incorrect charges on a Bell Canada’s customer’s account.
• CCTS Complaint #167645 PDF—51 KB A complaint regarding telephone service issues by Bell Canada.
• CCTS Complaint #174617 PDF—61 KB A complaint regarding billing for internet service by AEI Internet.
• CCTS Complaint #171665 PDF—101 KB A complaint regarding fraudulent long distance calls on a MTS Allstream customer’s account.
• CCTS Complaint #137971 PDF—107 KB A complaint regarding fraudulent long distance calls on a Bell customer’s account.
• CCTS Complaint #136661 PDF—128 KB A complaint regarding billing of international charges by Bell.
• CCTS Complaint #89020 PDF—90 KB A complaint regarding fraudulent long distance calls on a Rogers customer’s account.
• CCTS Complaint #86203 PDF—82 KB A complaint about the billing of wireless, international data charges by Fido.
• CCTS Complaint #123713 PDF—61 KB A complaint regarding fraudulent long distance calls on a Primus customer’s account.
• CCTS Complaint #131162 PDF—67 KB A complaint about the billing of a technician’s visit by Velcom.
• CCTS Complaint #131318 PDF—57 KB A complaint regarding fraudulent long distance calls on a Rogers customer’s account.

2011

• CCTS Complaint #89014 PDF—189 KB A complaint regarding an Early Cancellation Fee for wireless services from Fido.
• CCTS Complaint #84523 PDF—163 KB A complaint regarding billing for internet service by Bell Canada.
• CCTS Complaint #81525 PDF—182 KB A complaint regarding a wireless plan with Virgin Mobile Canada.
• CCTS Complaint #77476 PDF—244 KB A complaint regarding a service suspension by Fido.
• CCTS Complaint #74582 PDF—226 KB A complaint regarding a material change to a contract by Bell Canada.
• CCTS Complaint #64635 PDF—208 KB A complaint regarding service suspension by Fido.
• CCTS Complaint #59885 PDF—275 KB A complaint regarding internet service provided by Bell Canada.
• CCTS Complaint #24348 PDF—358 KB A complaint regarding billing for internet service by Bell Canada.

2010

• CCTS Complaint #22205 PDF—258 KB A complaint regarding fraudulent long distance calls on an MTS Allstream customer’s account.
• CCTS Complaint #10461 PDF—258 KB A complaint about the provision of wireless internet service by Bell.
• CCTS Complaint #28831 PDF—300 KB A complaint about the service outages and billing by Koodo.

2009

• CCTS Complaint #11920 PDF—311 KB A complaint about the disconnection of internet service by Bell due to excessive usage of data.
• CCTS Complaint #06279 PDF—217 KB A complaint about the billing of internet charges by Bell.
• CCTS Complaint #05178 PDF—598 KB A complaint about the cancellation of internet service by TELUS.
• CCTS Complaint #05807 PDF—328 KB A complaint about the billing of a wireless service plan by Rogers.

2008

• CCTS Complaint #01473 PDF—209 KB A complaint about the billing by Bell of services that were not requested by the complainant.
• CCTS Complaint #01228 PDF—381 KB A complaint about billing errors and the disconnection of wireless service by Bell.
• CCTS Complaint #03034 PDF—57 KB A complaint about the automatic renewal of a contract for telephone service and early termination fees billed by TELUS.
• CCTS Complaint #05568 PDF—221 KB A complaint about the remote trouble-shooting of an internet service by Bell and related repair charges.
• CCTS Complaint #06075 PDF—332 KB A complaint about internet speed and billing by Bell.