CCTS Social Media Policy

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your participating Canadian telecommunications service provider to resolve complaints relating to your telecom services.

The purpose of this policy is to explain how CCTS uses social media in support of its mandate. It also outlines our approach to participating in social media, and describes the things that we will – and won’t – comment upon.

CCTS uses social media to help inform the public about its services as an independent intermediary for the investigation and resolution of complaints about local phone, long distance, internet and wireless services. CCTS will do its best to respond to social media posts mentioning or addressing CCTS, but will not participate in discussions:

  • about individual cases that are currently before, or have already been concluded by CCTS;
  • that are rude, offensive or aggressive in tone; or,
  • that deal with matters that are outside the scope of CCTS’ mandate.

Follow our social media accounts for the latest news from CCTS including the release of our annual report in the fall.

Please Note: If you have a complaint about your telecommunications service provider, we cannot receive or respond to complaints submitted through social media channels.  If you wish to file a complaint we  urge you to fill out our Online Complaint Form.

You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924

Mail:
Commissioner for Complaints for Telecommunications Services

P.O. Box 56067 – Minto Place RO
Ottawa, ON
K1R 7Z1