Chronological history of our organization.

Annual and Mid-Year Reports

Every year, we publish a report that describes our activities, highlights our key accomplishments for that year, provides statistics about the complaints that we receive and supplies important information for the public.


When we issue a Decision, we post it on our website in the language in which it was originally written.

Performance Standards

CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities.

Procedural Code

Download our Procedural Code to learn more about the duties and procedures of CCTS.

Developing Public Awareness

CCTS 2016 Public Awareness Survey

Deposit and Disconnection Code

Annotated Guide to the Deposit and Disconnection Code

CCTS Social Media Policy

Twitter Town Halls