Documents

History
Chronological history of our organization.
Annual and Mid-Year Reports
Every year, we publish a report that describes our activities, highlights our key accomplishments for that year, provides statistics about the complaints that we receive and supplies important information for the public.
Decisions
When we issue a Decision, we post it on our website in the language in which it was originally written.
Performance Standards
CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities.
Procedural Code
Download our Procedural Code to learn more about the duties and procedures of CCTS.
Developing Public Awareness
CCTS 2016 Public Awareness Survey
Deposit and Disconnection Code
Annotated Guide to the Deposit and Disconnection Code
CCTS Social Media Policy
Twitter Town Halls