Documents

History

Chronological history of our organization.

Annual reports

Every year, we publish a report that describes our activities, highlights our key accomplishments for that year, provides statistics about the complaints that we receive and supplies important information for the public.

Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written.

Performance Standards

CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities.

Procedural Code

Download our Procedural Code to learn more about the duties and procedures of CCTS.

Developing Public Awareness

We recognize that public awareness of our existence and the service that we offer is crucial to our effectiveness in the marketplace.

Deposit and Disconnection Code

What Consumers Should Know About the Code

CCTS Social Media Policy