How to Make a Complaint
We strongly recommend that you use our Online Complaint Form. It is the quickest way to get a response to your complaint because it ensures that we are able to gather the necessary information from you right away. We also ensure the secure transfer of your personal information by using RSA 256-bit encryption.
Before you begin, please review the Guide to Making a Complaint which will provide you with direction on the required information that you must provide when filing a complaint. You may experience a delay if any required information is missing from your complaint.
You can also provide us with the details of your complaint by any of the following methods :
Through our Website
It’s the easiest way to file a complaint. Simply fill out the Complaint Form and hit submit.
Download a copy of our Complaint Form, fill it out and fax it to us at 1-877-782-2924.
Download a copy of our Complaint Form, fill it out and mail it to us at:
P.O. Box 81088
In order to ensure reasonable access to CCTS, particularly for persons with disabilities, we may accept complaints by telephone. Please be prepared to provide us with all of the required information contained in our Guide to Making a Complaint. If you would like to make a complaint by phone, you can call us at 1-888-221-1687.
By Teletypewriter (TTY)
For those who require additional accessibility, you may contact us through our TTY service at 1-877-782-2384.
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
P.O. Box 81088