How to Make a Complaint

We strongly recommend that you use our Online Complaint Form. It is the quickest way to get a response to your complaint because it ensures that we are able to gather the necessary information from you right away. We also ensure the secure transfer of your personal information by using RSA 256-bit encryption.

Before you begin, please review the Guide to Making a Complaint which will provide you with direction on the required information that you must provide when filing a complaint. You may experience a delay if any required information is missing from your complaint.

You can also provide us with the details of your complaint by any of the following methods :

Through our Website

It’s the easiest way to file a complaint. Simply fill out the Complaint Form and hit submit.

By Fax

Download a copy of our Complaint Form, fill it out and fax it to us at 1-877-782-2924.

By Mail

Download a copy of our Complaint Form, fill it out and mail it to us at:

P.O. Box 56067 – Minto Place RO
Ottawa, ON
K1R 7Z1

By Phone

In order to ensure reasonable access to CCTS, particularly for persons with disabilities, we may accept complaints by telephone. Please be prepared to provide us with all of the required information contained in our Guide to Making a Complaint. If you would like to make a complaint by phone, you can call us at 1-888-221-1687.

By Teletypewriter (TTY)

For those who require additional accessibility, you may contact us through our TTY service at 1-877-782-2384.