Annotated Guide to the Procedural Code

The CCTS interprets the Procedural Code in a broad and flexible manner in order to process complaints fairly and effectively.

This Annotated Guide to the Procedural Code helps Participating Service Providers and consumers understand how the CCTS interprets and applies the CCTS Procedural Code, which is the framework for how the CCTS accepts, investigates, and resolves complaints made by telecom and television customers against service providers.

Download the Guide