We are able to assist you with a wide range of complaints about products and services offered in the telecommunications sector.

Complaints Process

We are always examining our complaint handling process to ensure that it is thorough, fair and efficient.

Guide to Making a Complaint

Our goal is to assess your complaint in a timely and thorough manner. To achieve this goal, we ask for your assistance by providing us with the required and recommended information outlined in this guide.

How to Make a Complaint

Make a complaint online, by phone, by fax or by mail.

Online Complaint Form

Make a complaint online or update a previously filed complaint.

Participating Service Providers

A list of our participating telecommunications service providers (TSPs).

Other Resources

Other websites, companies and organisations that may be helpful.