Why work with the CCTS: The details

Helping customers and making a positive impact 

All roles at the CCTS serve in various ways to help consumers resolve problems with their telecommunications and TV services, so your work contributes to positive change in the industry.


Our work environment

Our work environment is collegial, and our diverse team values your ideas and opinions. We support each other, and we’ll support you. We promote a learning environment that offers continuous growth through professional development.

Because we want you to be comfortable, we have a lunchroom with a fridge, microwave and toaster oven. We also supply coffee, tea and hot chocolate.

Benefits* and employee support

We offer eligible employees a comprehensive benefits package that includes:

  • health care, vision care, dental care and prescription drug coverage
  • life insurance
  • a Group RSP plan to which the CCTS contributes
  • a generous vacation package
  • healthy-living incentives
  • an Employee and Family Assistance Plan
  • flexible work hours for some departments

*Benefits are subject to change.


About our Contact Centre

Our Contact Centre is not like a typical call centre: it’s for inbound calls, to serve our customers when they need our help. You don’t need to sell anything—just offer our callers the best in customer service.


Other perks

The CCTS isn’t just all about the work. We have an annual holiday event, team-building events and a staff Social Committee that plans and delivers various events and activities throughout the year. If you want to get involved, you can join the Social Committee and help with the planning.

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