Structure and Funding
We are a not-for-profit organization under Part II of the Canada Corporations Act. Governance is provided by an independent Board of Directors which ensures our independence.
We bill participating service providers for our services. They pay a one-time fee that is based on the amount of their Canadian telecommunications revenues. They also pay fees on an annual basis under a funding formula that includes:
- a fee based on each provider’s proportion of participating providers’ Canadian telecommunications revenues; and
- a fee based on the number of complaints we receive from each provider’s customers.
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
P.O. Box 81088