Careers at CCTS

Investigator

Permanent, full-time position
Contact: Josée Thibault (josee.thibault@ccts-cprst.ca)
The Commissioner for Complaints for Telecommunications Services is a customer-oriented small to medium sized organization located in downtown Ottawa who has a requirement for an Investigator. The organization’s mandate is to provide a mediated, unbiased approach to resolving consumer and small business complaints after interaction between the complainant and the service provider has failed to yield a satisfactory outcome. The Investigator will report directly to the Inquiries and Complaints Director. The successful candidate will be responsible for communicating with the parties to a dispute, obtaining pertinent facts and documentation, analyzing the complaint in light of the organization’s standard of review, attempting to mediate an informal resolution to disputes and making recommendations to the Director and Commissioner regarding how the matter should be decided in light of the information gathered when a complaint cannot be mediated.

The candidate must possess excellent analytical skills, excellent communication skills with an emphasis on written communication, have the ability to multitask and work on a number of different files simultaneously, be flexible and willing to take on new tasks in a constantly changing environment and have the ability to work in a dynamic team setting.

Preference will be given to candidates who have previous experience with the investigation and mediation of complaints as well as experience in the telecommunications industry. Bilingualism is an asset.