CCTS is committed to being responsive to the diverse needs of the public and to striving to provide all people with an equal opportunity to obtain, use and benefit from its services. Providing accessible customer service so that people with disabilities can reach us easily and make use of our processes is one of CCTS’ Core Values and a key principle in our Performance Standards.
We provide customer service in a manner that accommodates disability-related needs and reflects the principles of independence, dignity, integration and equality of opportunity. Our policies and guidelines are modelled on the Accessibility Standards for Customer Service (O.Reg 429/07). We provide training on accessible customer service to all CCTS employees, directors, volunteers or others who communicate with the public or third parties on behalf of CCTS. Our policies also indicate the steps that will be taken in the event of a temporary disruption to services that are normally used by people with disabilities, confirm that service animals and support persons are allowed entry to those areas of our premises that are open to the public or other third parties, and provide information about how you can provide us with feedback on the manner in which we provide services to people with disabilities.
These policies and guidelines are available to the public upon request and will be provided in a manner that takes into account the person’s disability.
PO Box 81088
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
P.O. Box 81088