Mandate

We can help you with most complaints about telecommunications and television services.

ASL version

Telecommunications mandate

We can help you with a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including: home phone long distance phone services (including prepaid calling

TV mandate

Effective September 1, 2017, we can help consumers (but not small business TV customers) with a range of complaints about subscription TV services provided by cable, Internet Protocol television (IPTV)

Exclusions from our mandate

The services and issues that CCTS cannot help with fall into three categories: exceptions to telecommunications (telecom) services exceptions to TV services other applicable exceptions Exceptions to telecom services

Telecommunications mandate

TV mandate

Exclusions from our mandate

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