Latest News
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December 2008
CCTS adopts customer service Performance Standards, modeled on principles endorsed by the International Organization for Standardization (ISO), and focused on prompt response to communications from users.
Key Resources
Participating Providers
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
View All Participants
Contact Us
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-5pm Eastern Time.
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
P.O. Box 81088
Ottawa, ON
K1P 1B1
