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CCTS—Commissioner for Complaints for Telecommunications Services
Have a complaint?

If you would like to file a complaint, first make sure you’ve completed these steps:

  1. Have you attempted to contact your provider and resolve the complaint?
  2. Have you reviewed our Guide to Making a Complaint?

If you answered yes to the above, Click here to continue

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Key Resources

  • Guide to Filing a Complaint View
  • eBrochure View—PDF 3.4 MB
  • Procedural Code View—PDF 54 KB

Participating Providers

To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.

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  • NorthernTel
  • OneConnect
  • Mobilicity
  • Canopco
  • ACN Canada
  • LooneyCall
  • Juno
  • Vois Inc.
  • Chatr Wireless
  • Cablevision
  • OntarioEast.net
  • Telus
  • Primus
  • Convergia Networks Inc.
  • WINDMobile
  • Oricom
  • Atria Network
  • Fido
  • Westnet
  • Velcom
  • MTS Allstream
  • Rogers
  • Phonetime
  • Bell
  • Bruce Telecom
  • Rocler
  • BlueTone Canada
  • Sears
  • Yak
  • Pulse Telecom
  • Group of Gold Line
  • Ontera
  • NetZero
  • Selectcom Telecom
  • Vonage
  • CogecoData
  • Koodo
  • B2B2C Inc.
  • Telehop
  • Execulink
  • 1010580
  • Cogeco
  • Startec
  • Distributel
  • NetRevolution
  • CPC
  • Cable VDN
  • Videotron
  • SwitchWorks
  • CIK Telecom Inc.
  • Xplornet Communications Inc.
  • Virgin Mobile
  • Sogotel
  • Vianet
  • TBayTel
  • 450Tel
  • TekSavvy
  • Premiere Conferencing (Canada)
  • Securenet Information Services
  • SaskTel
  • Uniserve
  • DMTS
  • ENMAX
  • TeraGo Networks
  • Public Mobile
  • Cityfone
  • Acanac Inc.
  • Vois Inc.
  • Radioactif
  • Bell Aliant
  • Transvision Cookshire
  • Solo
  • LuckyCall
  • Telebec
Next View All Participants

Contact Us

To make a complaint, use our Online Complaint Form!

It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.

You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-5pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
Mail:
P.O. Box 81088
Ottawa, ON
K1P 1B1
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© 2012 Commissioner for Complaints for Telecommunications Services

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