CCTS at a glance
Welcome to our website!The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at email@example.com.
November 23rd, 2015
CCTS is pleased to announce that Epik Networks Inc., which provides service under the brand name Epik Networks, is now a participating service provider.…
November 11th, 2015
CCTS is pleased to announce that Manitoba NetSet Ltd., which provides service under the brand name NetSet Communications, is now a participating service provider.…
October 30th, 2015
CCTS is pleased to announce that City Wide Communications Inc., which provides service under the brand name City Wide Communications, is now a participating service provider.…
October 22nd, 2015
The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Alberta-based telecom service provider VOIS is in breach of its obligations to customers and CCTS.…
October 20th, 2015
CCTS is pleased to announce that 2343842 Ontario Inc., which provides service under the brand name Smart Telecom, is now a participating service provider.…
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
P.O. Box 56067 - Minto Place RO