CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • May 20th, 2015

    CCTS reviewing Federal Court decision…

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  • May 15th, 2015

    CCTS continues to apply Code according to CRTC ruling…

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  • Website Maintenance

    Please note our website will be down for maintenance starting at 8:30pm EST on May 22nd, 2015 until May 24th, 2015. You may still contact CCTS by email at response@ccts-cprst.ca during this time. Thank you in advance for your patience.…

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  • April 16th, 2015

    CCTS is pleased to announce that 4141903 Canada Inc. O/A Storm Internet Services, which provides service under the brand name Porchlight.ca, is now participating service provider.…

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  • April 14th, 2015

    CCTS is pleased to announce that Galaxy Broadband, which provides service under the brand name Skydata, is now participating service provider.…

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