CCTS at a glance
Welcome to our website!
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services.
The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out.
We aim to resolve disputes independently, fairly, efficiently and effectively.
On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints.
We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.
Latest News
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May 11th, 2012
On November 14, 2011, the CRTC issued Telecom Decision 2011-702 (http://www.crtc.gc.ca/eng/archive/2011/2011-702.htm ). As a result of this decision a Code of Conduct (“the Code”) will come into force, effective May 14, 2012…
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May 10th, 2012
CCTS is pleased to announce that Fongo Inc., which also provides service under the brand names freephoneline.ca, Dell Voice, Bud Phone, Bud Light Phone, Bud Light Lime Phone, and Kokanee Phone; and Metro-Montreal Communications Inc., which also provides service under the brand name Tele-Page, are now participating service providers…
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April 30th, 2012
CCTS Announces Updated Public Awareness Plan…
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April 19th, 2012
CCTS is pleased to announce that G3 Telecom is now a participating service provider…
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April 16th, 2012
CCTS is pleased to announce that Primo Communications is now a participating service provider…
Key Resources
Participating Providers
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
View All Participants
Contact Us
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-5pm Eastern Time.
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
P.O. Box 81088
Ottawa, ON
K1P 1B1
