CCTS at a glance
Welcome to our website!
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services.
The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out.
We aim to resolve disputes independently, fairly, efficiently and effectively.
On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints.
We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.
Latest News
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May 7th, 2013
CCTS is pleased to announce that Axsit, Westman Communications Group, Yesup, and Yesupnet are now participating service providers…
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April 18th, 2013
CCTS is pleased to announce that Arkley Telecom Corp. which provides service under the brand names Choice Tel, National Teleconnect, Phone Factory, and Simple Connection are now participating service providers…
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March 27th, 2013
CCTS is pleased to announce that AEBC Internet Corporation, Cable Gator, CaspianWave, italkBB, Targo Communications Inc., and Platinum Communications Corp. which provides service under the brand names Platinum, Alberta High Speed, and eFirehose are now participating service providers…
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March 5th, 2013
CCTS is pleased to announce that MasterCall, NCIC Operator Services, PWHR Solutions, and iRoam Mobile Solutions Inc. which provides service under the brand name Brightroam Solutions are now participating service providers…
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December 17th, 2012
CCTS is pleased to announce that Coopérative de Câblodistribution de l`Arrière-pays (CCAP), CCI Wireless, Voice Network Inc. and Enhanced VOIP Communications, which provides service under the brand name Easy Office Phone are now participating service providers…
Key Resources
Participating Providers
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
View All Participants
Contact Us
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
P.O. Box 81088
Ottawa, ON
K1P 1B1
