CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • July 24, 2017 CCTS is pleased to announce that Digicom and Key 2 Communications Inc. are now participating service providers.
  • June 29, 2017 CCTS is pleased to announce that Les.Net (1996) Inc. and People Line are now participating service providers.
  • June 26, 2017 CCTS is pleased to announce that Cross Country T.V. Limited is now a participating service provider.
  • June 15, 2017 CRTC Updates Wireless Code of Conduct
  • June 14, 2017 CCTS is pleased to announce that GETUS Communications LTD is now a participating service provider.
  • June 6, 2017 CCTS is pleased to announce that AllCore Communications Inc. is now a participating service provider.
  • June 5, 2017 CCTS is pleased to announce that Cable Cable Inc. is now a participating service provider.
  • May 30, 2017 CCTS Announces VOIS Has Failed to Re-Join CCTS
  • May 15, 2017 CCTS is pleased to announce that TelKel Inc. is now a participating service provider.
  • May 11, 2017 CCTS is pleased to announce that AireNet Internet Solutions is now a participating service provider.
  • April 28, 2017 CRTC Orders VOIS to Re-Join CCTS
  • April 26, 2017 CCTS is pleased to announce that Iristel is now a participating service provider.
  • April 25, 2017 CCTS is pleased to announce that VoIP Much Phone Company Inc is now a participating service provider.
  • April 20, 2017 CCTS is pleased to announce that Quantum Xpress Ltd., which provides service under the brand name Parolink.net, is now a participating service provider.
  • April 12, 2017 CCTS is pleased to announce that Réseau Picanoc.net is now a participating service provider.
  • April 6, 2017 PRESS RELEASE: Failure to Disclose Vital Information Main Source of Consumer Complaints Against Telecom Companies