CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • May 15, 2017 CCTS is pleased to announce that TelKel Inc., which provides service under the brand name TelKel Inc., is now a participating service provider.
  • May 11, 2017 CCTS is pleased to announce that AireNet Internet Solutions, which provides service under the brand name AireNet Internet Solutions, is now a participating service provider.
  • April 28, 2017 CRTC Orders VOIS to Re-Join CCTS
  • April 26, 2017 CCTS is pleased to announce that Iristel, which provides service under the brand name Iristel, is now a participating service provider.
  • April 25, 2017 CCTS is pleased to announce that VoIP Much Phone Company Inc, which provides service under the brand name VoIP Much Phone Company Inc, is now a participating service provider.
  • April 20, 2017 CCTS is pleased to announce that Quantum Xpress Ltd., which provides service under the brand name Parolink.net, is now a participating service provider.
  • April 12, 2017 CCTS is pleased to announce that Réseau Picanoc.net, which provides service under the brand name Réseau Picanoc.net, is now a participating service provider.
  • April 6, 2017 PRESS RELEASE: Failure to Disclose Vital Information Main Source of Consumer Complaints Against Telecom Companies
  • March 27, 2017 CCTS is pleased to announce that K2 Systems Inc., which provides service under the brand name K2 Systems Inc., is now a participating service provider.
  • March 15, 2017 CCTS is pleased to announce that Lemalu Holdings Ltd, which provides service under the brand name MCSNet, is now a participating service provider.
  • February 6, 2017 CCTS is pleased to announce that General Motors of Canada Company, which provides service under the brand name OnStar, is now a participating service provider.
  • November 24, 2016 Guidance in a Sea of Change – CCTS launches its Annual Report
  • November 15, 2016 CCTS is pleased to announce that Aol Canada Corp., which provides service under the brand names Aol Canada and Netscape, is now a participating service provider.
  • November 14, 2016 CCTS is pleased to announce that Northern Renfrew Telephone Company Ltd. (NRTC Communications), which provides service under the brand name NRTC Communications, is now a participating service provider.
  • November 7, 2016 CCTS is pleased to announce that NETTALK.COM INC., which provides service under the brand name NetTalk, is now a participating service provider.
  • November 1, 2016 CRTC Launches Regulatory Proceeding Against VOIS