#TalkBroad: Have your say at crtc.gc.ca/talkbroadband/

CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • February 5, 2016

    CCTS is pleased to announce that Babytel Inc., which provides service under the brand name BabyTel, is now a participating service provider.…

    Read More

  • February 1, 2016

    VOIS continues to flout obligations to customers, regulator and CCTS…

    Read More

  • January 26, 2016

    CCTS is pleased to announce that Caninter.net Inc., which provides service under the brand name Caninter.net, is now a participating service provider.…

    Read More

  • January 8, 2016

    CCTS is pleased to announce that Vox Sun Telecom, which provides service under the brand name Vox Sun, is now a participating service provider.…

    Read More

  • January 8, 2016

    CCTS to Administer New TV Code…

    Read More